Managing Service Operations
DESCRIPTION
Service Operations Management in companies and organizations is an essential aspect of a business. Customers are the live blood of every business therefore how they are managed determines gaining or losing them. Moreover bad service management is becoming more predominant and damaging to companies and organizations worldwide.Participants in this highly intensive and hands-on training program will learn about:
- Introduction of Service and Operations Management as Management function
- Identifying the effectiveness and efficiencies of Service Operations
- Understanding the key Service Operations Strategy factors
- Building exceptional customer services
- Delivering an exceptional customer experience
- Addressing Customer issues and complaints quickly and effectively
- Building and maintaining strong relationships with customers
Attendees will also leave with ready-to-use tools and ideas, including:
- Creating distinctive and sustainable service strategies
- Executing service models that enable customers, employees, and owners to simultaneously thrive
- Productively leveraging data and analytics
- Adapting to evolving customer needs and changing competitive landscapes
- Building strong relationships
- Inspiring engagement and performance
- Appreciating and respecting process
- Addressing difficult issues quickly